Louvre Furnishings: Setting an example of integrity for the furnishing industry

　　The annual Double 12 Shopping Carnival is coming. Looking back the Double 11 Shopping Carnival not long ago, furniture became one of the hot industries not affected by the pandemic this year, which is unexpected to many furniture manufactures A furniture manufacturer even said that the rapid growth of sales volume on the domestic market in recent months not only made up the gap at the year beginning, but also brought a year-round growth of about 30%.

　　As one of the largest furniture industry bases of China, Shunde in Guangdong felt this heat first, and the whole industry is bullish from finished to tailor-made products, and from domestic to office products.

　　Louvre Furnishings as the leading furnishing circulation platform has to be mentioned.　　

　　As a world-famous furnishing circulation platform, Louvre Furnishings owns a furnishing-themed complex of 380,000 square meters, gathers high-quality products worldwide, and receives over 2 million traders and visitors from over 100 countries annually. Louvre’s flourishing business can be reflected in the bustling promotions in the second half year.　　

　　Here comes the question: Why Louvre?

　　Louvre has remained successful for 20 years, so there must be some reason. Louvre has not only laid a solid foundation in hard strength, but also clearly seen the critical role of soft strength in long-term business competition. For this purpose, Louvre Furnishings has established an exclusive service system gradually over the past two decades with extensive inputs of human and material resources. In this system, business integrity is embodied in every aspect of interactions with partners and consumers, and every detail before, during and after sale.　　

　　Strict control over business qualifications and product quality

　　Furniture quality is the primary consideration of consumers. Before the introduction of every brand, Louvre Furnishings would review its qualifications, product quality and business credit. Any furnishing brand selected by Louvre Furnishings must have the following certificates – factory business license, dealership authorization certificate, trademark registration, product quality test report, and certificates of main and auxiliary materials. After furnishings are introduced, Louvre would also perform a sampling inspection for double quality control.　　

　　Regular business evaluation by specially assigned person

　　Louvre has established an innovative business integrity evaluation system, where a specially assigned person inspects and evaluates product quality, store image, business standardization, after-sales services and shopping guide competencies every day. Evaluation results are gathered monthly for statistics and compared quarterly. Stores with excellent performance would be awarded such titles as “exemplary store in business integrity” and “five-star golden store”, so that consumers can make choices with greater confidence!　　

　　Prior compensation as an after-sales guarantee

　　To protect the after-sales rights and interests of consumers, Louvre practices a “prior compensation” policy strictly. When a product quality or after-sales problem occurs, and the consumer cannot reach an agreement with the business, he/she may claim compensation against Louvre through the prior compensation process, and Louvre will then claim compensation against the business.

　　Since this policy was put into practice in 2008, there been no single case of prior compensation at Louvre, because Louvre established an after-sales service center many years ago. This team offers adequate after-sales consulting and communication services on products, packages, logistics, etc. of concern to consumers in advance.

　　Moreover, Louvre has made the environmental commitment of “100% double prior compensation” from this year, where it promises that all furnishings sold comply with the national environmental standards, and that any product found nonconforming through testing, it would pay prior compensation at double the price of such product.

　　Establishing an alliance by maintaining integrity jointly

　　Louvre Furnishings’ honest, normative and orderly business environment relies on the support of all businesses. In 2016, the businesses established the Product Quality and Price Integrity Alliance voluntarily, which has ensured the mall’s business integrity and normative management effectively through a self-restraint and self-management mechanism. From passive management to active transformation, the integrity awareness of Louvre and the businesses has gone deep into the management behavior and business philosophy.

　　In the past two decades, Louvre Furnishings has won the “Leading Brand of the Chinese Furnishing Industry” Wild Goose Award, “Top 500 Influential Brands of China”, and “Top 10 Benchmark (Industry) Brands of China” successively, and been rated as an Exemplary Organization of Reassuring Consumption of Foshan City, an Exemplary Enterprise of Integrity of Guangdong Province, and one of the Top 10 Best After-Sales Service Organizations of China for many consecutive years. These honors not only evidence Louvre Furnishings’ integrity building, but also reflect the social recognition of Louvre Furnishings.　　

　　Since foundation, Louvre has been offering meticulous services in every aspect before, during and after sale, and sticking to business integrity for carefree shopping experiences. Due to this 20-year persistence in business integrity other than any accidental reason, Louvre has been successful in the furnishing industry as a benchmark enterprise.